Adam is a seasoned operations and transformation professional with 24 years’ experience in the professional services industry, including over 15 years in operational leadership positions. Having worked with consulting and technology businesses ranging from founder-led firms to global organisations, he brings extensive experience of designing operating models, improving delivery performance and building the operational foundations that support sustainable growth.

He’s passionate about helping PS firms work smarter, giving leadership teams better visibility of performance, improving operational efficiency and implementing the systems needed to scale with confidence. He’s a huge advocate of building effective, empowered cross-functional teams to drive transformational change, and enjoys helping organisations solve practical business challenges in ways that deliver lasting value.

Outside work, Adam is a proud husband and dad to three children, although he admits the family’s eight-year-old mini goldendoodle, Archie, is fast becoming the favourite child, mainly because he doesn’t ask for money or answer back. When work and family life allow, he also volunteers in his local community.

Career highlights include:

• Global Director of Delivery Operations at Bluprintx, a PE-backed buy-and-build Martech consultancy business, where he managed cross-functional teams across multiple timezones, led acquisition integration activities and optimised use and adoption of a market-leading PSA.
• Head of Operations and Talent at MMT Digital (now MSQ DX). Defined and led the operational transformation roadmap centred around integrating the CRM and PSA solutions to drive a single, real-time view of business performance.
• As a previous Garwood Growth Associate Partner, successfully delivered PSA implementation and business transformation programmes for enterprise PSOs in organisations including Finastra, IRIS Software Group, Northgate Public Services, and Enablon.
• As Senior Operations Manager at BJSS (now CGI), initiated, project-managed and successfully delivered a significant company-wide operational transformation initiative to implement a market-leading PSA solution.