operational improvement
Create a smarter, more scalable professional services business
Building a successful professional services firm requires more than just delivering great client work
Success depends on the seamless coordination of people, processes, technology and governance – all working together to deliver outstanding results, support the team and drive profitability.
But as firms grow, operational complexity inevitably increases. The systems and processes that once worked well begin to strain, slowing progress and creating bottlenecks and risks.
At Garwood Growth, we help identify practical changes that improve efficiency and bottom-line performance. Using the Garwood Value Builder to help assess processes and capabilities, we support leaders and their investors to increase margins, improve forecasting, boost productivity and build team engagement.
We are the market leaders in professional services automation (PSA). We assist teams in identifying requirements, navigating the PSA marketplace, selecting the right solution and implementing the platform successfully. The results? Streamlined operations, forward visibility and predictable operations – all to drive growth and value.
How we help professional services firms operate more effectively
Target operating model design
We help you design a forward-looking operating model that supports you to deliver great performance today while preparing your firm for future growth. We help you create the processes, structures, technology infrastructure, KPIs and governance you need to succeed today and tomorrow.
Operational improvement
We help teams design and deliver process improvements that make life easier for frontline consultants, sales and marketing teams, and business support staff. We help you create the governance, operational rigour and discipline you need to achieve high performance as you grow.
PSA selection, implementation & adoption
With years of experience in professional services automation, we support firms to select, procure and deploy solutions that help them join up operations, work more profitably and grow with confidence. You won’t often hear us boast, but we know the PSA market better than anyone else and can help you choose the right solution for your unique needs.
Operational due dilligence
For investors looking at a potential acquisition or merger, we help assess a target business’ operational capability to execute its growth strategy and deliver its business plan. We also help identify risks you may need to mitigate. Our due diligence services give you — and the teams you’re investing in — greater confidence in making investment decisions and building your value creation plans.
What makes us different?
Practical operational expertise: Our team members have been frontline consultants and professional services leaders their whole careers. They have deep operational experience and have learned — often the hard way — what works and what doesn’t. They have helped clients design and lead operational improvements in firms of all shapes and sizes.
The Garwood Value Builder: Our Value Builder framework gives clients a structured way of thinking about operational maturity across all eight core domains of a professional services business. It helps leaders understand where to focus their efforts to achieve operational improvements that make a measurable difference to clients and staff — and to the bottom line.
Hands-on support: We don’t just recommend solutions. We help your teams implement them with practical tools, templates and expert guidance. We know what it’s like in your shoes. You don’t just want advice — you need to get things done and get results.
The benefits of working with Garwood Growth
Scalable operations
We help you overcome growing pains and build an operating model that supports growth, improves profitability and removes operational friction.
Reduced drag on leadership
By creating operational resilience, we help leaders spend less time putting out operational fires and more time focused on strategic priorities.
Technology ROI
We give you confidence your digital investments will deliver measurable value — and actually make a difference to your teams and operations.
Investor confidence
We help investors gain confidence in a business’ operational resilience and readiness. We help reduce risks and identify potential value creation opportunities before, during and after capital events.
