Case studies
Improving pan-European operations at a global tech services firm
The Challenge
A global technology solutions company operating in 19 European countries faced significant operational inefficiencies. Business processes varied widely across regions, leading to inconsistencies in service delivery and performance management.
The absence of standardised key performance indicators (KPIs) made it difficult to assess and drive improvements. Although the company had implemented the Kimble (now Kantata) PSA solution two years earlier, inconsistent usage meant it was not delivering meaningful value.
The organisation needed a structured approach to align its operations, improve performance and ensure its PSA system effectively supported business objectives.
The Solution
Garwood conducted a detailed assessment of the client’s European operations, identifying gaps in business processes, reporting structures and overall performance management.
We developed a structured transformation plan to align operations across regions and implement best practices that would drive efficiency. A key part of the solution was ensuring the PSA system was fully embedded into daily operations, providing meaningful performance data to support decision-making.
Drawing on deep experience in professional services and multinational consulting firms, we worked closely with the client to refine operational workflows, standardise reporting and establish clear KPIs. We also provided hands-on support to enhance PSA adoption, ensuring it functioned as a core tool for visibility, resource management and financial performance tracking.
The Result
With Garwood’s strategic guidance and operational expertise, the client successfully rolled out improved business processes across all 19 countries.
The newly standardised operations enabled greater consistency, efficiency and visibility across regional teams. By embedding the PSA solution effectively, the organisation gained access to reliable performance data, allowing leaders to make informed, data-driven decisions.
The transformation not only resolved existing inefficiencies but also positioned the business for long-term operational scalability and growth in a competitive market.
