Case studies
Supporting growth and operational efficiency at a European consultancy
The Challenge
A fast-growing, disruptive consultancy with operations in the UK and Netherlands needed to streamline its business processes to support future growth. The company’s partners aimed to improve efficiency across key areas, including scheduling their talent pool, client billing, associate self-billing, and time and expense capture.
To achieve this, they sought to implement a professional services automation (PSA) solution that would standardise operations and enhance visibility across their business. Ensuring a smooth and effective implementation was critical to maximising the benefits of the new system.
The Solution
Garwood partnered with the consultancy to guide them through the PSA implementation process. Leveraging our expertise in professional services operations, we worked closely with Kantata and the client to ensure a structured and efficient deployment.
Using our proven methodology, we delivered a six-month implementation programme that included:
- A foundation assessment to map business needs and system requirements
- Iterative sprint-based deployment to ensure smooth adoption
- System integration and data migration to minimise disruption
- Post-go-live support to embed best practices and ensure long-term success
Our deep understanding of the client’s business, operating ethos and values played a key role in ensuring the project’s success.
The Result
The consultancy successfully implemented the PSA solution, achieving its goal of standardising and industrialising business processes. As a result, they improved operational efficiency and laid a strong foundation for future growth.
With enhanced operational consistency, the company is now better positioned to scale, improve client service, and maintain its competitive edge. Garwood’s strategic guidance and expertise ensured a smooth implementation while equipping the business with the tools needed for sustained success.
